Privacy Policy

The London Oil Refining Co Ltd Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.astonishcleaners.co.uk www.astonishcleaners.com or make a purchase from www.shop.astonishcleaners.com (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://www.allaboutcookies.org.
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

As described above, The London Oil Refining Co Ltd participates in interest-based advertising (IBA), also known as Online Behavioral Advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research. 

You can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the Digital Advertising Alliance’s opt-out portal at https://optout.aboutads.info.

We allow third-party companies to collect certain information when you visit our websites or use our mobile applications. This information is used to serve ads for The London Oil Refining Co Ltd products or services when you visit our websites. These companies use non-personally-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you or advertising-related services, such as ad delivery, reporting, attribution, analytics, and market research. 

The London Oil Refining Co Ltd collects certain information from and about its users in three ways: directly from our Web Server logs, the user, and with Cookies. When you visit our Websites, we may track information to administer the site and analyze its usage for the purpose of serving our visitors and customers better.

This website uses Google Ads’ free conversion tracking features on certain pages. Google and other third parties used, may the data collected via tracking for remarketing and similar audiences in order to advertise online. 

DoubleClick: We use Google Ads remarketing codes to log when users view specific pages or take specific actions on a website. This allows us to provide targeted advertising in the future. If you do not wish to receive this type of advertising from us in the future you can opt out using the DoubleClick opt-out page (http://google.com/settings/ads/onweb/optout?hl=en) or the Network Advertising Initiative opt-out page (http://optout.networkadvertising.org/#/).

 

Google Remarketing

Our website uses Google Remarketing, a service of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). This service uses cookies and similar technologies to display personalized advertising messages on websites that work with Google. Cookies and similar technologies are also used to perform the analysis of website usage as a basis for the creation of interest-based advertisements. The data arising in this context can be transmitted by Google to a server in the USA for evaluation and stored there. In the event that personal data is transferred to the USA, Google has submitted to the EU-US Privacy Shield.

If you use a Google Account, depending on the settings in your Google Account, Google may link your Google web and App browsing history to your Google Account and use information from your Google Account to personalize ads. If you don't want this association with your Google Account, you'll need to log out of Google before you can access our contact page.

As described above, you can configure your browser to reject cookies, or you can prevent the collection of data generated by the cookies and related to your use of this website and the processing of this data by Google by accessing the Google Advertising Settings and setting the personalization buttons to "Off". Alternatively, you can opt-out of processing by visiting the TRUSTe Web site mentioned above and clicking the Google Opt-out button.

 

Data usage

Third Party: Data analytics providers
Purpose: Website analytics/improving our products and services
Category of personal information: 

  • Internet information:  Browsing history; device info, op system, version, browser, etc.
  • Identifiers: IP address; Device and Account ID if signed in.
  • Inferences: System-generated predictions about your interests and preferences

Third party: Social Networks, Advertising Networks, Data analytics providers, Operating system & Platform 
Purpose: Online advertising and product recommendations
Category of personal information: 

  • Internet information: browsing history and browser information
  • Identifiers: IP address; email address; unique personal identifiers such as device ID and Account ID
  • Geolocation data
  • Commercial information

Third party: Data warehouse infrastructure service providers
Purpose: Technical support and consulting for data warehouse infrastructure; business consulting regarding data driven marketing
Category of personal information: 

  • Identifiers: Name, customer email address, IP address; Device and Account ID if signed into Astonish or Moss & Adams.
  • Identifiers: IP address; email address; unique personal identifiers such as device ID and Account ID
  • Internet information: browsing history; device info, operating system, version, browser, etc., email/SMS sends and response
  • Commercial information

Do Not Track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Minors

The Site is not intended for individuals under the age of 18

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@astonish.co.uk or by mail using the details provided below:

Unit 1, Premier Point, Staithgate Lane, Bradford, BRD, BD6 1DW, United Kingdom